Broadband Concession Scheme for Persons with Disabilities

Broadband Concession Scheme for Persons with Disabilities

Scheme Content

Broadband Service Provider Broadband Service Annual Fee
Netvigator 8M Home Broadband^ $78 x 12 months = $936
30M/100M/200M Home Broadband^ $80 x 12 months = $960
1000M Home Broadband^ $98 x 12 months = $1,176

^The speed of home broadband service would be subject to network provider’s final decision. HKT’s bandwidth specification refers to network specifications of the Internet Services for the broadband line connected from the modem at the premises of the Designated User to the first piece of network equipment or central office of HKT’s NETVIGATOR network. Bandwidth specifications of 8Mbps / 30Mbps / 100Mbps/ 200Mbps/ 1000Mbps correspond to a maximum dedicated downstream bandwidth of 8Mbps / 30Mbps / 100Mbps/ 200Mbps/ 1000Mbps and maximum dedicated upstream bandwidth of 800Kbps / 10Mbps / 30Mbps / 200Mbps / 1000Mbps respectively. The actual speed the Designated User may experience using the Internet Service shall be less than the network specifications and affected by the device, technology, network and software used, network configuration and coverage, usage levels, international bandwidth and extraneous factors.


Contract Period: 3 years (paid in annual fee)
*One-time free broadband relocation


Applications can be made through WebOrganic Concession Centres.


Hotline Service

Hotline: 2922 9240
Service hours: Monday to Saturday, 10:30 am – 7:30 pm (except Sundays and public holidays)

Applicants can contact WebOrganic by email or hotline for enquiry on service details, application procedures, scheduling broadband installation, etc.


Application Eligibility

Applicant must fulfil ALL of the following criteria:

  1. Hong Kong residents, AND
  2. The applying household meets the eligibility criteria (a),(b),(c) or (d) below-
  • Comprehensive Social Security Assistance (CSSA) certified to be “100% disabled” or “Requiring constant attendance”, OR
  • Normal/Higher Disability Allowance, OR
  • Rehabilitation service user proved by centre’s social worker:
    District Support Centre for Persons with Disabilities/Community Rehabilitation Day Centre/Social and Recreational Centre for the Disabled/Integrated Community Centre for Mental Wellness/Sheltered Workshop/Day Activity Centre, OR
  • Special School Student


Application Method & Procedure

Applicant can submit application at the Concession Centres.  For application information, Concession Centre list, service Terms & Conditions and service updates, please visit Scheme website at

Scheme applicant could bring along the required supporting documents and visit any Concession Centres to get the “Membership and Service Application Form”. Applicant need to submit the filled form with all the supporting documents to the Concession Centre for review process.
After verification, successful applicants will receive a “Payment Advice” from the Concession Centre.
Applicants should process the payment within 7 days and send the payment proof to WebOrganic by email or Whatsapp 5392 2736
WebOrganic will contact the applicant for the broadband installation appointment after the submission of required document and payment in the next 5 working days.


Supporting documents

Apart from the “Membership and Service Application Form”, applicant or his/her agent should provide the following valid supporting document copies.

1.     HKID card (or copy) [show to staff for verification purpose]
2.    Submit residential address proof issued within the last 3 month1
3.     Submit one of the following valid supporting document copy:

(a)   Full Notification of Result of “Comprehensive Social Security Assistance Scheme”, OR
(b)   Notification of Successful Application of “Disability Allowance2 issued by Social Welfare Department, OR
(c)   Proofs of specified rehabilitation service user 3,OR
(d)   Certified by social worker from the organization stated in 3(c) to be specified rehabilitation service user3, OR
(e)   Current Student Handbook/document3 of Special School Student

1 WebOrganic only accepts the following documents as the residential address proof (valid within 3 months), and does not accept Post Office Box Address:

  • Bills or invoices issued by utility companies (water, electricity, towngas or domestic piped liquefied petroleum gas (LPG) suppliers (NOT including domestic piped LPG operators)
  • Landline telephone, mobile phone, paid TV, Internet service bills
  • Statements or correspondence issued by banks, licensed money lenders, insurance companies or Mandatory Provident Fund (MPF) Approved Trustees
  • Valid and “stamped” (for stamp duty) tenancy agreement with rental bill/ invoice/ receipt issued within the last 3 months
  • Notice of Public Housing Allocation issued by the Hong Kong Housing Authority / Hong Kong Housing Society

2 Applicants who cannot provide the related document proof, please provide the hardcopy of the related bank passbook – the first page with the account holder name and the pages showing the allowance records in recent 3 months. For the allowance reference, please refer to the website of Social Welfare Department (

3 Including documents issued by organizations/centres/schools providing rehabilitation services for Persons with disabilities, i.e. membership card, handbook, etc.