Broadband Service Concession Scheme for Elderly from Low-income Families

Scheme Content

Broadband Service Provider Broadband Service Annual Fee
Netvigator 8M Home Broadband^ $78 x 12 months = $936
30M/100M/200M Home Broadband^ $80 x 12 months = $960
1000M Home Broadband^ $98 x 12 months = $1,176

^The speed of home broadband service would be subject to network provider’s final decision. HKT’s bandwidth specification refers to network specifications of the Internet Services for the broadband line connected from the modem at the premises of the Designated User to the first piece of network equipment or central office of HKT’s NETVIGATOR network. Bandwidth specifications of 8Mbps / 30Mbps / 100Mbps/ 200Mbps/ 1000Mbps correspond to a maximum dedicated downstream bandwidth of 8Mbps / 30Mbps / 100Mbps/ 200Mbps/ 1000Mbps and maximum dedicated upstream bandwidth of 800Kbps / 10Mbps / 30Mbps / 200Mbps / 1000Mbps respectively. The actual speed the Designated User may experience using the Internet Service shall be less than the network specifications and affected by the device, technology, network and software used, network configuration and coverage, usage levels, international bandwidth and extraneous factors.

 

Contract Period: 3 years (paid in annual fee)
*One-time free broadband relocation

 

Applications can be made through WebOrganic Concession Centres (Elderly).

 

Hotline Service

Hotline: 2922 9250
Service hours: Monday to Saturday, 10:30 am – 7:30 pm (except Sundays and public holidays)

Email:info@weborganic.hk
Applicants can contact WebOrganic by email or hotline for enquiry on service details, application procedures, scheduling broadband installation, etc.

 

Application Eligibility

Applicant must fulfill ALL of the following criteria:

  • Hong Kong residents, AND
  • aged 65 or above, AND
  • living alone or living with eligible elderly, AND
  • under the Comprehensive Social Security Assistance (CSSA) Scheme OR Normal/Higher Old Age Living Allowance (OALA) OR Old Age Allowance OR Normal/Higher Disability Allowance (DA)

 

Application Method & Procedure

Applicant can submit application at the Concession Centres.  For application information, Concession Centre list, service Terms & Conditions and service updates, please visit Scheme website at www.weborganic.hk.

Scheme applicant could bring along the required supporting documents and visit any Concession Centres to get the “Membership and Service Application Form”. Applicant need to submit the filled form with all the supporting documents to the Concession Centre for review process.
After verification, successful applicants will receive a “Payment Advice” from the Concession Centre.
Applicants should process the payment within 7 days and send the payment proof to WebOrganic by email info.elderlybb@Weborganic.hk or Whatsapp 5392 2736
WebOrganic will contact the applicant for the broadband installation appointment after the submission of required document and payment in the next 5 working days.

 

Supporting documents

Apart from the “Membership and Service Application Form”, applicant or his/her agent should show the HKID card (or copy) of the service applicant and the eligible elderly living with the applicant, for verification purpose, and submit the following valid supporting document copies.

Current recipients of the Comprehensive Social Security Assistance (CSSA)
  • Notification of Successful Application under Comprehensive Social Security Assistance1 issued by the Social Welfare Department
  • Residential address proof issued within the last 3 months 2
Current recipients of the Normal/Higher Old Age Living Allowance (OALA)
  • Notification of Result of Normal/Higher Old Age Living Allowance1 issued by the Social Welfare Department
  • Residential address proof issued within the last 3 months 2
Current recipients of the Old Age Allowance
  • Notification Letter of Old Age Allowance1 issued by the Social Welfare Department
  • Residential address proof issued within the last 3 months 2
Current recipients of the Normal/Higher Disability Allowance
  • Notification of Successful Application of Normal/Higher Disability Allowance1 issued by the Social Welfare Department
  • Residential address proof issued within the last 3 months 2

1 Applicants who cannot provide the related notification document can provide the hardcopy of the bank passbook – the first page with the account holder name and the pages showing the allowance records in recent 3 months. For the allowances reference, please refer to the website of Social Welfare Department (https://www.swd.gov.hk/tc/index/site_pubsvc/page_socsecu/sub_socialsecurity/)
2 WebOrganic only accepts the following documents as residential address proof (valid within 3 months), and does not accept Post Office Box Address:

  • Bills or invoices issued by utility companies (water, electricity, towngas or domestic piped liquefied petroleum gas (LPG) suppliers {NOT including domestic piped LPG operators})
  • Landline telephone / mobile phone / paid TV / internet service bills
  • Statements or correspondence issued by banks, licensed money lenders, insurance companies or Mandatory Provident Fund (MPF) Approved Trustees
  • Valid and “stamped” (for stamp duty) tenancy agreement with rental bill/ invoice/ receipt issued within the last 3 months
  • Notice of Public Housing Allocation issued by the Hong Kong Housing Authority / Hong Kong Housing Society

 

Forms/Download

 

Scheme Video

社聯頻道-「有機上網」寬頻連繫社區 安心居家安老 (2019年8月1日)